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Can't log into Gmail since firefox upgraded this morning!

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  • 6 have this problem
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  • Last reply by Mkll

Heidio79
Heidio79
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Can't log into Gmail since firefox upgraded this morning! I simply want to log into my old account but I keep getting this screen! Please help as I've been using that gmail address for many many years and don't want to create a new one! If I can't find help I have no choice but to switch over to Explorer for the first time in 13 years.

Can't log into Gmail since firefox upgraded this morning! I simply want to log into my old account but I keep getting this screen! Please help as I've been using that gmail address for many many years and don't want to create a new one! If I can't find help I have no choice but to switch over to Explorer for the first time in 13 years.

All Replies (1)

Mkll
Mkll
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.