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error message: An error occurred while sendingmail: Themail server sent an incorrect greeting: impout001 charter.net ESMTP server not available

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  • 5 have this problem
  • 13 views
  • Last reply by jjolson65

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I try and send an email and get the following message. An error occurred while sending mail: The mail server sent an incorrect greeting: impout005 charter.net ESMTP server not available. I chatted with spectrum and charter and they said it's a thunderbird problem. Any help?

I try and send an email and get the following message. An error occurred while sending mail: The mail server sent an incorrect greeting: impout005 charter.net ESMTP server not available. I chatted with spectrum and charter and they said it's a thunderbird problem. Any help?

Chosen solution

jjolson65 said

The problem seems to have resolved itself overnight. Thanks for responding...

yep, I would guess your anti virus got an update overnight, although the message does say the server is unavailable. Indicating it was physically not responding.

But you should seriously consider correcting your setup to include the correct outgoing server information for each account. The server provided by charter may work, but it may also lead to some spam filters classifying your mail as spam. for instance mails from bill@gmail.com that originated from a charter server is probably SPAM. I would lean that way when examining the headers of an email, let alone some machine learning artificial intelligence thing like charter themselves use.

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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
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The problem seems to have resolved itself overnight. Thanks for responding...

Modified by jjolson65

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Chosen Solution

jjolson65 said

The problem seems to have resolved itself overnight. Thanks for responding...

yep, I would guess your anti virus got an update overnight, although the message does say the server is unavailable. Indicating it was physically not responding.

But you should seriously consider correcting your setup to include the correct outgoing server information for each account. The server provided by charter may work, but it may also lead to some spam filters classifying your mail as spam. for instance mails from bill@gmail.com that originated from a charter server is probably SPAM. I would lean that way when examining the headers of an email, let alone some machine learning artificial intelligence thing like charter themselves use.

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The problem reappeared this morning. I changed the smtp server and I can send email. It looks like a Charter problem that they say is a thunderbird problem. Any help?


 Application Basics
   Name: Thunderbird
   Version: 52.4.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.4.0
   Profile Folder: Open Folder
             (Local drive)
   Application Build ID: 20171004092449
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account4:
     INCOMING: account4, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
     OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
   account5:
     INCOMING: account5, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
   account7:
     INCOMING: account7, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
   account10:
     INCOMING: account10, , (pop3) mail.comcast.net:995, SSL, passwordCleartext
     OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
   account11:
     INCOMING: account11, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
     OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
   account12:
     INCOMING: account12, , (imap) imap.comcast.net:993, SSL, passwordCleartext
     OUTGOING: , smtp.comcast.net:587, alwaysSTARTTLS, passwordCleartext, true
   account13:
     INCOMING: account13, , (imap) imap.suddenlink.net:993, plain, passwordCleartext
     OUTGOING: , smtp.suddenlink.net:587, plain, passwordCleartext, true
   account16:
     INCOMING: account16, , (imap) outlook.office365.com:993, SSL, passwordCleartext
     OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
   account17:
     INCOMING: account17, , (imap) mobile.charter.net:993, SSL, passwordCleartext
     OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-83bab1d0-35b1-42c0-b02e-d5e1c0171025 (10/25/2017)
   https://crash-stats.mozilla.com/report/index/bp-68191bd8-0fc9-424a-8164-bf8d00171025 (10/25/2017)
   https://crash-stats.mozilla.com/report/index/bp-204aa7b9-c780-417d-817f-22f050171025 (10/24/2017)
   https://crash-stats.mozilla.com/report/index/bp-fdb8ca52-d963-4b4f-be56-8fa710171024 (10/24/2017)
   https://crash-stats.mozilla.com/report/index/bp-f56c719c-8990-40a4-b371-adbbf0171024 (10/24/2017)
 Extensions
   ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   Lightning, 5.4.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     accessibility.browsewithcaret: true
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.background_color: #99FFFF
     browser.display.use_system_colors: true
     browser.zoom.full: true
     dom.apps.reset-permissions: true
     dom.max_chrome_script_run_time: 0
     extensions.lastAppVersion: 52.4.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 20
     gfx.crash-guard.glcontext.appVersion: 45.8.0
     gfx.crash-guard.glcontext.deviceID: 0x104a
     gfx.crash-guard.glcontext.driverVersion: 21.21.13.7653
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: c9fe6bd6-1462-4868-a524-9c33314a830
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.cookieBehavior: 3
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1510622229
     places.history.expiration.transient_current_max_pages: 92678
     plugin.importedState: true
     privacy.donottrackheader.enabled: true
     security.sandbox.content.tempDirSuffix: {dbde739f-3492-4e86-8c7f-299efb1a4680}
 Graphics
     GPU #1
     Description: NVIDIA GeForce GT 610
     Vendor ID: 0x10de
     Device ID: 0x104a
     RAM: 2048
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumd.dll
     Driver Version: 22.21.13.8205
     Driver Date: 5-1-2017
     Features
     Direct2D: false
     DirectWrite: true (10.0.15063.674)
     ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
     WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 610 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.13.1
     4.13.1
     NSS
     3.28.6
     3.28.6
     NSS Util
     3.28.6
     3.28.6
     NSS SSL
     3.28.6
     3.28.6
     NSS S/MIME
     3.28.6
     3.28.6