Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by philipp

ShadowRedo
ShadowRedo
more options

Firefox crashes immediately on startup and also in Safe Mode.

Already tried the refresh Firefox option but same issue.

Here is the Crash ID.

Crash ID: bp-8654a391-d4bb-43c8-beb7-f78d80171120

Firefox crashes immediately on startup and also in Safe Mode. Already tried the refresh Firefox option but same issue. Here is the Crash ID. Crash ID: bp-8654a391-d4bb-43c8-beb7-f78d80171120

All Replies (2)

Shadow110
Shadow110
more options

Issue : EXCEPTION_ACCESS_VIOLATION_READ

Some adapter issues, Update your Video Card Drivers would help.

Do you have any Av programs as a plugin ? Websense maybe if so disable it.

Issue : ver 52

Please update to 52.5.0 ESR. It will continue to get security updates until May 2018, and you can download and install it from this page: https://www.mozilla.org/en-US/firefox/organizations/all/ Note : Legacy Extensions will be deleted or removed in any version update after May 2018.

You should make a backup of your Profile before going back and just because: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Please let us know if this solved your issue or if need further assistance.

philipp
philipp
  • Moderator
more options

the crash is caused by websense security software on your system. please see if there are any updates available for it. firefox since version 53 would have mitigations against this crash.