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Using firefox 57.0 Google maps goes to black mac OS 10.13.1

  • 5 replies
  • 4 have this problem
  • 7 views
  • Last reply by rcbuitron

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When I enter an address and click on Google map, the map opens properly but then goes to black. I am also having similar issue with viewing charts in New York Times website - charts are empty of data. I restarted Firefox 57 in safe mode and it worked fine. I uninstalled and reinstalled firefox as well, however that did not solve problem.

When I enter an address and click on Google map, the map opens properly but then goes to black. I am also having similar issue with viewing charts in New York Times website - charts are empty of data. I restarted Firefox 57 in safe mode and it worked fine. I uninstalled and reinstalled firefox as well, however that did not solve problem.

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I have attached 2 different websites - Google map and New York Times - where I have issues. FYI: manually disabling extensions, plug-ins, etc. to match Safe Mode settings do not work.

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rcbuitron said

I have same problem plus more, such as PDFs are black (no visible content), charts on various news websites, such as NY Times, are empty of data. Going to safe mode corrects all of that but (as stated in above post) do I always want to be in safe mode? I cleared cache as well and that didn't work. I'm using a Mac OS 10.13.x, FF 57.

One of the other changes made in Firefox's Safe Mode is to disable Firefox from using hardware acceleration. You can try that in normal mode to see whether that is the issue. This article has the steps:

Firefox's performance settings

If that helps, it usually indicates that Firefox is incompatible with your display driver software. Since you are using High Sierra, that may mean that Firefox needs to catch up with your system rather than your needing to update, but it still might be worth checking this article: Upgrade your graphics drivers to use hardware acceleration and WebGL.

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Thanks for the suggestions jscher2000, but didn't help.

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Thank you jscher2000. I finally was able to try your second suggestion and that worked for Google maps by turning off hardware acceleration and changing the WebGL to true (following Firefox instructions on the link you provided). My mac is too old to upgrade to a newer graphics display card, however the driver is current with my OS High Sierra.