After installing Thunderbird 52.5.0, it will no longer connect to my ISP, so I can't get my email messages. any known solutions to this?
my ISP email account is a pop account. When I select "Get Messages" I get the message "Failed to connect to server <server name>." I have kept the server name out of this message. Only started happening after the install of Thunderbird 52.5.0. Any help appreciated.
Chosen solution
Well, don't know what happened, but today, Thunderbird asked for my password which I entered and all is now fine. After repeated failed attempts to hook up to my ISP, it suddenly started to work. Can't explain why, but the issue is now resolved!
Read this answer in context 👍 0All Replies (7)
Some additional information - i restarted my computer to see if that made a difference - it did not. I then shut it down and restarted it to see if that made a difference - again, it did not. I am able to send emails without a problem, though.
Went to the message sent above and tried what was recommended. No luck. Still cannot receive emails. Verified that my pop mail account settings are correct.
We have two computers, both of them using 52.5.0, and both of them getting emails just fine. One of them suddenly started getting the "failed to connect to server" message, even though I haven't changed any settings in TB. Just to be clear: Both computers share a common email address, and those emails usually show up on both computers. Suddenly one of them receives the emails while the other does not.
NCjohnL,
please start a new topic for your problem. https://support.mozilla.org/questions/new
Chosen Solution
Well, don't know what happened, but today, Thunderbird asked for my password which I entered and all is now fine. After repeated failed attempts to hook up to my ISP, it suddenly started to work. Can't explain why, but the issue is now resolved!
I still cannot receive messages after doing all you suggest