Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The update constantly asks me to restart the computer, but it does not finish!

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by ulciak85

ulciak85
ulciak85
more options

On Monday, an automatic update was activated. It asked to restart the computer. I clicked OK and the computer rebooted. After that, when I wanted to launch Thunderbird, a window popped out saying that the unfinished update needs to restart the computer to complete it. And since then every time the computer has been restarted (or just turned on) the situation repeats itself. Also when you try to uninstall the program or install a new version of the program on the old one - the situation also repeats itself.

What can I do with this?

On Monday, an automatic update was activated. It asked to restart the computer. I clicked OK and the computer rebooted. After that, when I wanted to launch Thunderbird, a window popped out saying that the unfinished update needs to restart the computer to complete it. And since then every time the computer has been restarted (or just turned on) the situation repeats itself. Also when you try to uninstall the program or install a new version of the program on the old one - the situation also repeats itself. What can I do with this?

All Replies (2)

BeerBaroN23
BeerBaroN23
more options

Disable your anti-virus then try it again...

Also possibly try to install the beta version: https://www.mozilla.org/en-US/thunderbird/58.0beta/releasenotes/

ulciak85
ulciak85 Question owner
more options

Thank you @ Beerbaron23 for the answer, but it did not help me.

I disable the antivirus program before. Also, when I tried to install this beta version from your post, I turned off the antivirus. It did not help this time too. The problem is still the same. I upload printcsreen. Can you help me?