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When I send mail with an attachment to a government email, the attachment does not arrive but if I send the same email to a private address the attachment is OK

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  • 1 has this problem
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  • Last reply by Zenos

chinny65
chinny65
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I send a PDF attachment via Thunderbird to a government email address and they can't see the attachment. I send the same email via Thunderbird to a hotmail account and the attachment comes through OK. I send the same attachment via webmail and the attachment comes through OK.

I send a PDF attachment via Thunderbird to a government email address and they can't see the attachment. I send the same email via Thunderbird to a hotmail account and the attachment comes through OK. I send the same attachment via webmail and the attachment comes through OK.

All Replies (1)

Zenos
Zenos
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Has the government department actually instructed or advised you to use PDF? Their email security systems might be stripping off anything that looks "binary".