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Synconise labels in shared mailbox

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by Celestien

Celestien
Celestien
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I work with a colleague in a shared mailbox and we would like to syncronise labels. We know it's possible, because 2 other colleagues do, but it won't work with us

I work with a colleague in a shared mailbox and we would like to syncronise labels. We know it's possible, because 2 other colleagues do, but it won't work with us

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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If it works or not depends on the mail software used on the server and requires that the mail account are configured to use IMAP.

So can you confirm that you are using IMAP to read/synhchronise your mail and that your other colleagues are using the same mail server. For example, some IMAP server will only synchronise the first few labels, other have no limits as such.

Celestien
Celestien Question owner
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Hi Matt, I can confirm we're on the same IMAP server and even the first few labels don't synchronise