Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

lagging Netflix scrolling and Amazon prime scrolling.

  • 5 replies
  • 2 have this problem
  • 8 views
  • Last reply by Mr Marwan

weaveryan1
weaveryan1
more options

I have an updated app. I did the refresh. I did the reset. I cleared out my cache and cookies. In task manager my processes read 5 open processes related to Firefox. I watch my CPU run at 99%. So here is the question. I know what may have caused it, by using Fmovies.is page to watch videos. After doing that a couple times I went from no lagging what so ever on anything, to scrolling for a second or two then freezes then scrolls again then lagging on both Netflix and Amazon streaming. Driving me crazy. My streaming is now buffering when no buffering was needed before all of this CRAP. I ran Ccleaner, spybot and disk cleaner. I remove a high risk tracker each time from spybot. Short of getting a new system how can I resolve this issue?

Thank you Driveing me crazy.

I have an updated app. I did the refresh. I did the reset. I cleared out my cache and cookies. In task manager my processes read 5 open processes related to Firefox. I watch my CPU run at 99%. So here is the question. I know what may have caused it, by using Fmovies.is page to watch videos. After doing that a couple times I went from no lagging what so ever on anything, to scrolling for a second or two then freezes then scrolls again then lagging on both Netflix and Amazon streaming. Driving me crazy. My streaming is now buffering when no buffering was needed before all of this CRAP. I ran Ccleaner, spybot and disk cleaner. I remove a high risk tracker each time from spybot. Short of getting a new system how can I resolve this issue? Thank you Driveing me crazy.

All Replies (5)

Mr Marwan
Mr Marwan
more options

Thanks for telling us your issue;

it appears that there must be some issue related to your device's system requirements could you please send a screenshot of your device's system info Thanks ;)

weaveryan1
weaveryan1 Question owner
more options

Thank you for your response. I must clarify that this was not on my phone. This problem is on my PC. I'm not to sure how to do a screen shot on my PC, but I can take a picture of it then post it here. Would this work?

Thank you.

Mr Marwan
Mr Marwan
more options

Thanks, but a screenshot would be more helpful with more details 'How to take a screenshot on a personal computer ' PC: 1-open snipping tool 

      2-cut the part and save it 
      3-uploaded it so that it can be reviewed by the Mozilla Support team

if it doesn't work then a picture would okay;

weaveryan1
weaveryan1 Question owner
more options

Hello, hopefully this is what you need to help me fix my problem.

Thank you Ryan https://support.cdn.mozilla.net/media/uploads/images/2017-12-22-12-56-03-ee0dc6.png

Mr Marwan
Mr Marwan
more options

(FIXED PROBLEM) Try refreshing your firefox

1-click on firefox settings. 2-click on help. 3-click on troubleshooting info. 4-click on refresh firefox.


Hope it fixed your problem, Ryan!