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can't save screenshots in My Tools

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by erird

erird
erird
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Sorry to re-post this, but I had trouble getting back to my original Q and the A someone posted.

I do know how to download my shots, but I still want to be able to save them to "My Shots." Currently, when I click the Save button and then check "My Shots," I get the following message: "Looking for your shots" along with a picture of a blue cartoon character holding a magnifying glass. In the past, I had the option to download AND save shots to "My Shots."

Sorry to re-post this, but I had trouble getting back to my original Q and the A someone posted. I do know how to download my shots, but I still want to be able to save them to "My Shots." Currently, when I click the Save button and then check "My Shots," I get the following message: "Looking for your shots" along with a picture of a blue cartoon character holding a magnifying glass. In the past, I had the option to download AND save shots to "My Shots."

Chosen solution

I think that My Shots relies on cookies, so make sure that you are allowing cookies and aren't blocking them.

I will lock the other thread if you want to continue here.

Read this answer in context 👍 0

All Replies (4)

FredMcD
FredMcD
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Go to the top of any support.mozilla.org web page and press your user icon to see your Mozilla profile. Including your questions and answers.

https://support.mozilla.org/questions/1197629 is the link you are looking for.

There is a response waiting for you.

erird
erird Question owner
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I don't see a response that answers my question, which is how to save a screenshot to "My Shots." I do know how to download them, but I also want to store them in "My Shots."

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Chosen Solution

I think that My Shots relies on cookies, so make sure that you are allowing cookies and aren't blocking them.

I will lock the other thread if you want to continue here.

erird
erird Question owner
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It's working! i think I needed to clear my cache. In any case, thanks to all who weighed in!