We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I just lost my sent emails from 1/2015 to present after I did a repair folder on my sent file. HELP

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Matt

philmSBI
philmSBI
more options

I had been getting a message during compacting folders that read "Sent Folder could not be compacted because writing to folder failed." I had 13,000 messages in the folder and deleted a few thousand. Did not help. Then I went to the sent file , properties and hit repair folder. Now only messages from 2013 and 2014 are in the "sent" file. I really need to get the current or last two years back. What can I do?

I had been getting a message during compacting folders that read "Sent Folder could not be compacted because writing to folder failed." I had 13,000 messages in the folder and deleted a few thousand. Did not help. Then I went to the sent file , properties and hit repair folder. Now only messages from 2013 and 2014 are in the "sent" file. I really need to get the current or last two years back. What can I do?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

try another repair. All it does is read the mail in the file and list it into the index. But if something is stopping that process, which the error message you report indicates they a partial index is possible.

What anti virus are you using? That is the most common system thing that blocks access to the folders when Thunderbird is trying to use them