Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since installing ver 58.0 firefox refuses to download any form of file. No troubleshooting fixes work.

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by IainL

IainL
IainL
more options

Since installing ver 58.0 (64 bit) firefox has only downloaded one pdf file (yesterday). Since then nothing will download but can be downloaded on other browsers. Have tried all the suggested fixes - refresh, download folder, profile changes etc but nothing works. Have also disabled add-ons and still no luck.

the only download which did occur only happened after re-installing ver 58 yesterday. Since then nothing.

Since installing ver 58.0 (64 bit) firefox has only downloaded one pdf file (yesterday). Since then nothing will download but can be downloaded on other browsers. Have tried all the suggested fixes - refresh, download folder, profile changes etc but nothing works. Have also disabled add-ons and still no luck. the only download which did occur only happened after re-installing ver 58 yesterday. Since then nothing.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Modified by cor-el

IainL
IainL Question owner
more options

tried both these options. In safe mode went to default theme, switched off any add-ons, malawarebytes and disabled windows defender - no change still can't download. Also don't seem to have the ability to turn off hardware acceleration