We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I changed my gmail password and have followed directions for changing the password in Thunderbird but T-bird doesn't remember password (yes, I chekd box!)

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by LJOregon

LJOregon
LJOregon
more options

I am using Thunderbird 52.6. What I do is: 1) Click Tools --> Options --> Security Tab 

    Notes: The CHANGE MASTER PASSWORD button is inactive, (grayed out)
                 The only two passwords saved are for pop.gmail and smtp.gmail

2) Click the REMOVE ALL button and then clicking YES at the prompt for "Do you want to remove all passwords?" 

    Note:  See T-bird image 1.jpg for the result.

3) Click the CLOSE button. 4) Click the OK button. 5) Close Thunderbird. 6) Open Thunderbird 

    Notes:  The ENTER YOUR PASSWORD window appears

7) Enter my (new) password - the one I changed in my gmail account 8) Click the USE PASSWORD MANAGER TO REMEMBER YOUR PASSWORD box 9) Click OK 

   Notes:  Error message comes up "Sending of password for user jacobslinda109@gmail.com did not succeed. Mail server pop.gmail.com responded: Web login required: https://support.google.com/mail/answer/78754"

10) Click OK 

       Note:  "Login to server pop.gmail.com failed." appears

After this I have hit the RETRY button and have also hit the ENTER NEW PASSWORD button and neither one makes a difference. I have tried this over and over . . . nothing.

I am using Thunderbird 52.6. What I do is: 1) Click Tools --> Options --> Security Tab Notes: The CHANGE MASTER PASSWORD button is inactive, (grayed out) The only two passwords saved are for pop.gmail and smtp.gmail 2) Click the REMOVE ALL button and then clicking YES at the prompt for "Do you want to remove all passwords?" Note: See T-bird image 1.jpg for the result. 3) Click the CLOSE button. 4) Click the OK button. 5) Close Thunderbird. 6) Open Thunderbird Notes: The ENTER YOUR PASSWORD window appears 7) Enter my (new) password - the one I changed in my gmail account 8) Click the USE PASSWORD MANAGER TO REMEMBER YOUR PASSWORD box 9) Click OK Notes: Error message comes up "Sending of password for user jacobslinda109@gmail.com did not succeed. Mail server pop.gmail.com responded: Web login required: https://support.google.com/mail/answer/78754" 10) Click OK Note: "Login to server pop.gmail.com failed." appears After this I have hit the RETRY button and have also hit the ENTER NEW PASSWORD button and neither one makes a difference. I have tried this over and over . . . nothing.

Chosen solution

SOLVED!! I got a suggestion to allow less secure apps to access my account. I did that and now Thunderbird is working. While I am happy about this, I'm not thrilled that my account is less secure . . . I'll have to decide what to do about that. Anyway, thanks for your help and I'm all set for now. Whew! What a pain in the butt!

Read this answer in context 👍 0

All Replies (4)

Zenos
Zenos
more options

Gmail authentication has become something of a pain. You may need to set up an "app specific password" in the Google site. I had to do this myself recently when test driving an alternative email app on my tablet.

Google do have a system that is easy to use, OAuth2, but this has been made available for IMAP and SMTP, but not POP. It's easy to forget the additional hurdles put in the way of POP users when all your own accounts use IMAP.

LJOregon
LJOregon Question owner
more options

Thank you for answering. I don't have any "apps." I am just using my laptop, same as I always have. Is a laptop considered an app?

LJOregon
LJOregon Question owner
more options

gmail shows that it recognizes my computer as an app https://screenshots.firefox.com/XpBG8QEgQyhG7ApV/myaccount.google.com BUT to give an app access to my google account, I must have a "G suite" account, and I don't have one/ don't want one.

This just gets more and more complicated. Any other suggestions?

LJOregon
LJOregon Question owner
more options

Chosen Solution

SOLVED!! I got a suggestion to allow less secure apps to access my account. I did that and now Thunderbird is working. While I am happy about this, I'm not thrilled that my account is less secure . . . I'll have to decide what to do about that. Anyway, thanks for your help and I'm all set for now. Whew! What a pain in the butt!