Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

my firefox is frozen and I cannot open bookmarks and move tabs. I have lots of important homework saved and don't want to force restart. Can you help me?

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

my firefox site is frozen and I cannot open bookmarks or move from tab to tab. I have lots of important homework saved and don't want to force restart in fear of losing it. I don't know what to do can you please help?

my firefox site is frozen and I cannot open bookmarks or move from tab to tab. I have lots of important homework saved and don't want to force restart in fear of losing it. I don't know what to do can you please help?

All Replies (2)

more options

Very similar to your earlier question. Let's continue here: https://support.mozilla.org/questions/1203520

more options

What's your computer system and Firefox version?

Try rebooting the computer.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?