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can't select items from online stores

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

Willsasp
Willsasp
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for instance when I say go to TK MAXX online clothing store, I see an item i am interested but when I try to select the item for more information nothing happens, it simply won't select, this is the same situation with my firefox at works and home, with different computers and IP addresses etc.

for instance when I say go to TK MAXX online clothing store, I see an item i am interested but when I try to select the item for more information nothing happens, it simply won't select, this is the same situation with my firefox at works and home, with different computers and IP addresses etc.

All Replies (2)

Mkll
Mkll
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

If you believe this is a site issue, report it here: https://webcompat.com/

Thank you.

FredMcD
FredMcD
more options

Also, make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?