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My email is not able to send or receive. there is a warning about a certificate that I cannot figure out. can someone please call ...

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by christ1

EagleChiropractic
EagleChiropractic
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I can access my email through a webmail service but cannot connect through mozilla thunderbird. It's asking for a security exception and i don't want to accept it until I know what it si.


.edited phone# in subject from public and search/spam bots view.

I can access my email through a webmail service but cannot connect through mozilla thunderbird. It's asking for a security exception and i don't want to accept it until I know what it si. .edited phone# in subject from public and search/spam bots view.

Modified by James

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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Please post a screenshot of the error. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

EagleChiropractic
EagleChiropractic Question owner
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Hello! Attached it is the notice that keeps popping up in Thunderbird. The error message that we receive when we try to send an email states: "Sending of message failed. The message could not be sent using SMTP server mail.eaglechiropractic.ca for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator" This has started to happen today and no one on our end has changed any settings. Everything was working with no problem yesterday. PS. I just realized that these questions are public based on your previous edit?? All I wanted was to speak to someone in private and I can't find a number to call for technical support.. Any chance this can be moved to a private conversation?

Modified by EagleChiropractic

EagleChiropractic
EagleChiropractic Question owner
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If I go to view the certificate, this is what you will see

christ1
christ1
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Your email or hosting provider issued a new cert on 2/5/18. I bet this is when the trouble started. The cert has been issued for *.web-hosting.com. However, your email or hosting provider's server is mail.eaglechiropractic.ca. There's a mismatch, and hence you get the Security Exception prompt.

Your options are:

  1. You can confirm the Security Exception. The cert looks legitimate to me. But ultimately it is up to you to decide whether you trust it or not.
  1. You can complain to your hosting provider about the problem and wait until they'll fix it. Don't hold your breath though.
Any chance this can be moved to a private conversation?

This forum is the official Thunderbird support venue. There is no phone support for Thunderbird. It is of course up to you to hire a professional to help you with your problem.

Modified by christ1