Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot log on after downloading, and have downloaded several times.

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by FredMcD

Dorenlea99
Dorenlea99
more options

When I click on firefox icon, nothing happens, but the power piece, then it goes off and site does not come on. I can log on thru another site, but have to do it every time I want to go thru Firefox. Have down loaded several times, thinking the previous download did not go thru. My log shows I have downloaded about 10 times, but the downloading does not stay.

When I click on firefox icon, nothing happens, but the power piece, then it goes off and site does not come on. I can log on thru another site, but have to do it every time I want to go thru Firefox. Have down loaded several times, thinking the previous download did not go thru. My log shows I have downloaded about 10 times, but the downloading does not stay.

All Replies (1)

FredMcD
FredMcD
more options

What's your computer system and Firefox version?

I don't fully understand what you are trying to say. Are you having trouble going online (internet)? Are you having trouble login into something? Staying logged in?