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Firefox is is not able to sync on this device?

  • 1 reply
  • 3 have this problem
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  • Last reply by Paul

Marque Bonee'
Marque Bonee'
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I keep getting an error message saying: "unable to sync" etc. Please help me out. I also use the "Orfox" browser which constantly says it needs a proxy of which I Don't know much about. Please help me out on this issue as well? Thank you for your support.

I keep getting an error message saying: "unable to sync" etc. Please help me out. I also use the "Orfox" browser which constantly says it needs a proxy of which I Don't know much about. Please help me out on this issue as well? Thank you for your support.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place.

Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox:

In Firefox on your mobile device:

  1. Go into the Settings menu and select Firefox Sync
  2. Tap on Synchronise now

This will “force” a synchronisation of the data that is on the local device storage.

We do not support the Orfox browser here, so I recommend you contact the Orfox support team.