Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 3 replies
  • 3 have this problem
  • 4 views
  • Last reply by karenw1969

karenw1969
karenw1969
more options

After updating Firefox to 59.0 it starting randomly crashing when I would do a search. If I did they same search again right after it crash it would work for awhile until I open another window. It does not crash when I initially open it. I have tried putting it in safe mode and it still crashes. Any help is appreciated. -karen

Crash ID: bp-24f9fdcc-f986-4eb3-a19a-08ad81180314

After updating Firefox to 59.0 it starting randomly crashing when I would do a search. If I did they same search again right after it crash it would work for awhile until I open another window. It does not crash when I initially open it. I have tried putting it in safe mode and it still crashes. Any help is appreciated. -karen Crash ID: bp-24f9fdcc-f986-4eb3-a19a-08ad81180314

Chosen solution

hi karenw1969, thanks for reporting with a crash id. this crash looks related to the sticky passwords software that's running on your system. to work around the problem, please go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

Read this answer in context 👍 1

All Replies (3)

Shadow110
Shadow110
more options

Hi, Crash Reason EXCEPTION_ACCESS_VIOLATION_READ A lot of Video Card Driver errors - driverDate: 6-6-2012 See if there is anything for you here for newer drivers or just reinstall  :

Please :

  • Repair System Registry and Files

Find the Dos Prompt Right Click and Run as Administrator then : Copy/Paste to Dos Window : SFC /Scannow (SFC <space>/Scannow) then hit Enter, Reboot after.

No idea if this effects you but some info :

Please let us know if this solved your issue or if need further assistance.

philipp
philipp
  • Moderator
more options

Chosen Solution

hi karenw1969, thanks for reporting with a crash id. this crash looks related to the sticky passwords software that's running on your system. to work around the problem, please go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

karenw1969
karenw1969 Question owner
more options

Thanks Philipp! So far so good, it has NOT crashed since I checked the setting to "prevent accessibility services from accessing your browser".