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Trying to sign in to Firefox sync, I know my password is correct, but doesn't work. Don't want to reset password. Advise please.

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  • Last reply by guigs

briancc4856
briancc4856
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I just created this Firefox Sync account & I know I'm using the correct email & password but still doesn't work on my tablet. Already linked to my phone with that information successfully. Do not want to reset all info AGAIN. PLEASE ADVISE.

I just created this Firefox Sync account & I know I'm using the correct email & password but still doesn't work on my tablet. Already linked to my phone with that information successfully. Do not want to reset all info AGAIN. PLEASE ADVISE.

All Replies (2)

FredMcD
FredMcD
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I called an administrator. Please wait

guigs
guigs
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Hi there,

I understand that you are trying to sign in to your Firefox account from a mobile device, however, you do not want to reset your password.

Is there another device that you can sync the account to successfully? I would try that first to see if it is a cache issue on the mobile browser.

Second, please try these two different places to log into sync from the mobile device:

  1. From the Preferences menu from Firefox
  2. From this link https://accounts.firefox.com/

Did any of these help?

Modified by guigs