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Need help with firefox crashing constantly

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

mjory
mjory
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Constantly getting crashes - have tried to re-install (which didn't work) and lost all bookmarks and saved passwords. How can I fix?

Constantly getting crashes - have tried to re-install (which didn't work) and lost all bookmarks and saved passwords. How can I fix?

All Replies (4)

Shadow110
Shadow110
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Hi, sorry to hear that. please submit the bp- files as pictured and instructed so they turn up as URL's on this end. Only need last 5. https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

FredMcD
FredMcD
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mjory said

. . . and lost all bookmarks and saved passwords.

Once we fix the main issues, we'll work on trying to restore your data.

mjory
mjory Question owner
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This has been going on for far too long.....what's going on? It's very inconvenient to lose one's bookmarks and all saved passwords.

FredMcD
FredMcD
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Pkshadow said

Hi, sorry to hear that. please submit the bp- files as pictured and instructed so they turn up as URL's on this end. Only need last 5.
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support