We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox isn't restoring my bookmarks after downloading latest version and logging in

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Shadow110

more options

I reinstalled Firefox browser for Mac and then logged in. None of my current bookmarks and toolbar folders have carried over. I've checked Bookmark toolbar, bookmarks menu, other bookmarks, nothing. Please help!

I reinstalled Firefox browser for Mac and then logged in. None of my current bookmarks and toolbar folders have carried over. I've checked Bookmark toolbar, bookmarks menu, other bookmarks, nothing. Please help!

All Replies (1)

more options

Hi, it has to do with a token that would have been dropped on you as security. When uninstalled you lost the token.

You do not mention another device so it appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of these article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Please let us know if this solved your issue or if need further assistance.