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Can't log in to Mozilla.org

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by Shadow110

PJK2011
PJK2011
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Sorry for the trouble. I'm confused about whether or not there is a relationship between my Firefox account in my browser and my account at Mozilla.org.

I was not able to log in at Mozilla, and attempts to receive a password reset email didn't work, but when I came to make this post, I had no trouble creating a new support account using the same email and password that I use in my Firefox browser.

I guess the point of all this is that I am trying to find out if I can log into the website and make changes to my account that will affect the account I use for my browser.

Thanks.

Sorry for the trouble. I'm confused about whether or not there is a relationship between my Firefox account in my browser and my account at Mozilla.org. I was not able to log in at Mozilla, and attempts to receive a password reset email didn't work, but when I came to make this post, I had no trouble creating a new support account using the same email and password that I use in my Firefox browser. I guess the point of all this is that I am trying to find out if I can log into the website and make changes to my account that will affect the account I use for my browser. Thanks.

Chosen solution

Please note that support.mozilla.org (Mozilla Support) account and Firefox account are different account.

Firefox account is use to sync your bookmarks, passwords, open tabs accross your device. Even though it may have same email address and password, they are still different account.

Are you having trouble to reset your Firefox account password which you use to sync your Firefox data?

Read this answer in context 👍 1

All Replies (5)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Hey there,

What url are you using when trying to login at Firefox account? It should be https://www.mozilla.org/en-US/firefox/accounts/

PJK2011
PJK2011 Question owner
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Hi,

I was trying to log in at:

https://support.mozilla.org/en-US/users/auth

When I try the link you gave me:

https://www.mozilla.org/en-US/firefox/accounts/

It says:

Sign up, sign in, stay in sync.

With a Firefox Account, you can get all your bookmarks, passwords, open tabs and more - everywhere you use Firefox.

Download Firefox to start using Sync.

[Download Firefox button]

Thanks for your response.

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Chosen Solution

Please note that support.mozilla.org (Mozilla Support) account and Firefox account are different account.

Firefox account is use to sync your bookmarks, passwords, open tabs accross your device. Even though it may have same email address and password, they are still different account.

Are you having trouble to reset your Firefox account password which you use to sync your Firefox data?

PJK2011
PJK2011 Question owner
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Thanks for the clarification.

I have access to the Firefox browser password through the "Show Password" function.

I just thought the website would have access to the same functions, but I guess it doesn't.

Shadow110
Shadow110
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.