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updated version firefox is not recognized when trying installing a addons

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by ArwC

ArwC
ArwC
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As the screenshot shows. I installed ver. 59 but the system recognize I am still at ver .42 this unable to install new addons

what's the problem and I can solve it?

As the screenshot shows. I installed ver. 59 but the system recognize I am still at ver .42 this unable to install new addons what's the problem and I can solve it?

Chosen solution

Looks like your UserAgent is locked at Firefox 42.0 or something has changed it to 42.0. Please see this support article to learn how to fix it.

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

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All Replies (3)

ArwC
ArwC Question owner
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pix not uploaded in last post, sorry

the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

Looks like your UserAgent is locked at Firefox 42.0 or something has changed it to 42.0. Please see this support article to learn how to fix it.

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

ArwC
ArwC Question owner
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the-edmeister said

Looks like your UserAgent is locked at Firefox 42.0 or something has changed it to 42.0. Please see this support article to learn how to fix it. https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

So Thank you! It works once I reset "general.useragent.override"