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When I search through my Inbox for emails and then click on them, Thunderbird sends me to a Welcome to Thunderbird Screen.

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  • Last reply by Toad-Hall

kstatepj
kstatepj
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I usually keep a lot of emails in my Inbox for later review. For the past week or so when I search for an email by address, I can see the email and the attachments, but when I click on the email, it's not allowing me to open the email.

Attached is an example. On the first attachment I searched for emails with Katie's email address. The one dated April 16th is the email I wanted to open. I clicked on the heading, Final 2017 Reports. Instead of it opening, I was taken to the 2nd screen. If you look towards the top of the second screen, you won't see Katie's email to me, but my response to this email back to Katie with another set of attachments. It's not the email I chosen. This has happened time and time again where the emails I received won't reopen although they were never deleted out of the system. Can you help?

I usually keep a lot of emails in my Inbox for later review. For the past week or so when I search for an email by address, I can see the email and the attachments, but when I click on the email, it's not allowing me to open the email. Attached is an example. On the first attachment I searched for emails with Katie's email address. The one dated April 16th is the email I wanted to open. I clicked on the heading, Final 2017 Reports. Instead of it opening, I was taken to the 2nd screen. If you look towards the top of the second screen, you won't see Katie's email to me, but my response to this email back to Katie with another set of attachments. It's not the email I chosen. This has happened time and time again where the emails I received won't reopen although they were never deleted out of the system. Can you help?
Attached screenshots

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Your second image does not look like you have actually selected the email in the list as it is not highlighted, which of course you didn't. It seems to be showing one of the responses hence 'Re Final 2017 Reports'. As this was not actually selected, it will show the default welcome page in the lower section. If you then selected the email in the list, it would display contents. That explains why you do not see the contents of that email.

However, the point is this is still not the email you actually clicked on in the search results.

I'm assuming that you believe the original email from Katie should be in your 'Inbox'.

Have you performed a manual check to see if the email is in the Inbox? Select the Inbox folder and use the quick filter to search for 'Final 2017 Reports' and select the 'Subject' filter option. Did you locate that email and can you read the contents?

I'm assuming the email does not actually exist, but the database still has a header for it. This would mean your global database is out of sync with what is actually in the Inbox.

Suggest you follow instructions at link to repair the global database.

Helpful suggestions on general maintenance. Ideally, Inbox should be used as an inbox for incoming new and recent to be sorted mail and not as a general storage. Suggest you create folders and move emails from Inbox into a suitable folder for storage. All emails are kept in a file, not a folder, so that text file can become large and more prone to corruption especially if you are not compacting on a regular basis to remove all hidden but marked as deleted emails. Please read useful info: