Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Any way to fix Firefox-sync timeout errors?

  • 1 reply
  • 1 has this problem
  • 16 views
  • Last reply by Shadow110

neerajkanhere
neerajkanhere
more options

After resetting my Windows 10 PC and re-installing Firefox, the sync is failing since yesterday with error logs similar to following: I have several years of bookmarks in Firefox. It would be a shame to lose access to those.


//----------------------------------------------------------------------------------------------------------------------// 1525640602076 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1525640602078 Sync.Service DEBUG User-Agent: Firefox/59.0.3 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180427210249.desktop 1525640602078 Sync.Service INFO Starting sync at 2018-05-06 17:03:22 in browser session OeoAcaE8purd 1525640602078 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1525640602080 Sync.Status INFO Resetting Status. 1525640602080 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1525640602080 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1525651403060 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1525651403060 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1525651403062 Sync.Service DEBUG User-Agent: Firefox/59.0.3 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180427210249.desktop 1525651403062 Sync.Service INFO Starting sync at 2018-05-06 20:03:23 in browser session OeoAcaE8purd 1525651403064 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: LockException@util.js:43:5 < throwLockException@util.js:119:11 < WrappedLock@util.js:133:9 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12 1525651403064 Sync.Service INFO Cannot start sync: already syncing? 1525651404812 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1525651404814 Sync.Service DEBUG User-Agent: Firefox/59.0.3 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180427210249.desktop 1525651404816 Sync.Service INFO Starting sync at 2018-05-06 20:03:24 in browser session OeoAcaE8purd 1525651404816 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: LockException@util.js:43:5 < throwLockException@util.js:119:11 < WrappedLock@util.js:133:9 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12 1525651404816 Sync.Service INFO Cannot start sync: already syncing? 1525651567518 Sync.SyncScheduler DEBUG Woke from sleep. 1525651567518 Sync.SyncScheduler DEBUG Woke from sleep. 1525651567818 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1525651567856 Sync.Resource ERROR Request timed out after 300000ms. Aborting. 1525651567856 Sync.Resource WARN GET request to https://sync-544-us-west-2.sync.services.mozilla.com/1.5/101693079/info/collections failed: AbortError: The operation was aborted. JS Stack trace: _doRequest/timeoutId<@resource.js:173:7 < notify@Timer.jsm:44:7 1525651567858 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1525651567858 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1525651567858 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "Request aborted (timeout)" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource://services-sync/resource.js :: _doRequest :: line 183" data: no] Stack trace: _doRequest()@resource://services-sync/resource.js:183 1525651567862 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1525651567870 Sync.Service DEBUG Exception calling anonymous function: [Exception... "Request aborted (timeout)" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource://services-sync/resource.js :: _doRequest :: line 183" data: no] Stack trace: _doRequest()@resource://services-sync/resource.js:183 1525651567876 Sync.ErrorHandler DEBUG Addons installed: 1 1525651567876 Sync.ErrorHandler DEBUG - Bitwarden - Free Password Manager, version 1.26.4, id {446900e4-71c2-419f-a6a7-df9c091e268b}


//----------------------------------------------------------------------------------------------------------------------// 1525655346678 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1525655346678 Sync.Service DEBUG User-Agent: Firefox/59.0.3 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180427210249.desktop 1525655346680 Sync.Service INFO Starting sync at 2018-05-06 21:09:06 in browser session OeoAcaE8purd 1525655346680 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1525655346680 Sync.Status INFO Resetting Status. 1525655346680 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1525655346682 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1525658570118 Sync.SyncScheduler DEBUG Woke from sleep. 1525658570118 Sync.SyncScheduler DEBUG Woke from sleep. 1525658570830 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1525658570832 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1525658570864 Sync.Resource ERROR Request timed out after 300000ms. Aborting. 1525658570864 Sync.Resource WARN GET request to https://sync-544-us-west-2.sync.services.mozilla.com/1.5/101693079/info/collections failed: AbortError: The operation was aborted. JS Stack trace: _doRequest/timeoutId<@resource.js:173:7 < notify@Timer.jsm:44:7 1525658570864 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1525658570864 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1525658570866 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "Request aborted (timeout)" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource://services-sync/resource.js :: _doRequest :: line 183" data: no] Stack trace: _doRequest()@resource://services-sync/resource.js:183 1525658570868 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1525658570872 Sync.Service DEBUG Exception calling anonymous function: [Exception... "Request aborted (timeout)" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource://services-sync/resource.js :: _doRequest :: line 183" data: no] Stack trace: _doRequest()@resource://services-sync/resource.js:183 1525658570872 Sync.ErrorHandler DEBUG Addons installed: 1 1525658570872 Sync.ErrorHandler DEBUG - Bitwarden - Free Password Manager, version 1.26.4, id {446900e4-71c2-419f-a6a7-df9c091e268b}

After resetting my Windows 10 PC and re-installing Firefox, the sync is failing since yesterday with error logs similar to following: I have several years of bookmarks in Firefox. It would be a shame to lose access to those. //----------------------------------------------------------------------------------------------------------------------// 1525640602076 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1525640602078 Sync.Service DEBUG User-Agent: Firefox/59.0.3 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180427210249.desktop 1525640602078 Sync.Service INFO Starting sync at 2018-05-06 17:03:22 in browser session OeoAcaE8purd 1525640602078 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1525640602080 Sync.Status INFO Resetting Status. 1525640602080 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1525640602080 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1525651403060 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1525651403060 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1525651403062 Sync.Service DEBUG User-Agent: Firefox/59.0.3 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180427210249.desktop 1525651403062 Sync.Service INFO Starting sync at 2018-05-06 20:03:23 in browser session OeoAcaE8purd 1525651403064 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: LockException@util.js:43:5 < throwLockException@util.js:119:11 < WrappedLock@util.js:133:9 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12 1525651403064 Sync.Service INFO Cannot start sync: already syncing? 1525651404812 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1525651404814 Sync.Service DEBUG User-Agent: Firefox/59.0.3 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180427210249.desktop 1525651404816 Sync.Service INFO Starting sync at 2018-05-06 20:03:24 in browser session OeoAcaE8purd 1525651404816 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: LockException@util.js:43:5 < throwLockException@util.js:119:11 < WrappedLock@util.js:133:9 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12 1525651404816 Sync.Service INFO Cannot start sync: already syncing? 1525651567518 Sync.SyncScheduler DEBUG Woke from sleep. 1525651567518 Sync.SyncScheduler DEBUG Woke from sleep. 1525651567818 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1525651567856 Sync.Resource ERROR Request timed out after 300000ms. Aborting. 1525651567856 Sync.Resource WARN GET request to https://sync-544-us-west-2.sync.services.mozilla.com/1.5/101693079/info/collections failed: AbortError: The operation was aborted. JS Stack trace: _doRequest/timeoutId<@resource.js:173:7 < notify@Timer.jsm:44:7 1525651567858 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1525651567858 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1525651567858 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "Request aborted (timeout)" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource://services-sync/resource.js :: _doRequest :: line 183" data: no] Stack trace: _doRequest()@resource://services-sync/resource.js:183 1525651567862 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1525651567870 Sync.Service DEBUG Exception calling anonymous function: [Exception... "Request aborted (timeout)" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource://services-sync/resource.js :: _doRequest :: line 183" data: no] Stack trace: _doRequest()@resource://services-sync/resource.js:183 1525651567876 Sync.ErrorHandler DEBUG Addons installed: 1 1525651567876 Sync.ErrorHandler DEBUG - Bitwarden - Free Password Manager, version 1.26.4, id {446900e4-71c2-419f-a6a7-df9c091e268b} //----------------------------------------------------------------------------------------------------------------------// 1525655346678 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1525655346678 Sync.Service DEBUG User-Agent: Firefox/59.0.3 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180427210249.desktop 1525655346680 Sync.Service INFO Starting sync at 2018-05-06 21:09:06 in browser session OeoAcaE8purd 1525655346680 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1525655346680 Sync.Status INFO Resetting Status. 1525655346680 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1525655346682 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1525658570118 Sync.SyncScheduler DEBUG Woke from sleep. 1525658570118 Sync.SyncScheduler DEBUG Woke from sleep. 1525658570830 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1525658570832 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1525658570864 Sync.Resource ERROR Request timed out after 300000ms. Aborting. 1525658570864 Sync.Resource WARN GET request to https://sync-544-us-west-2.sync.services.mozilla.com/1.5/101693079/info/collections failed: AbortError: The operation was aborted. JS Stack trace: _doRequest/timeoutId<@resource.js:173:7 < notify@Timer.jsm:44:7 1525658570864 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1525658570864 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1525658570866 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "Request aborted (timeout)" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource://services-sync/resource.js :: _doRequest :: line 183" data: no] Stack trace: _doRequest()@resource://services-sync/resource.js:183 1525658570868 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1525658570872 Sync.Service DEBUG Exception calling anonymous function: [Exception... "Request aborted (timeout)" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource://services-sync/resource.js :: _doRequest :: line 183" data: no] Stack trace: _doRequest()@resource://services-sync/resource.js:183 1525658570872 Sync.ErrorHandler DEBUG Addons installed: 1 1525658570872 Sync.ErrorHandler DEBUG - Bitwarden - Free Password Manager, version 1.26.4, id {446900e4-71c2-419f-a6a7-df9c091e268b}

All Replies (1)

Shadow110
Shadow110
more options

1 ) if not using to sync 2 devices then stop using it as it is not meant to be a backup tool and will eventually loose your information and we will tell you the above and that it is gone and no way to get it back. 2) Back up now :

3) the error has to do with you Resetting your Win10 and the token being lost that communicated with the servers.

So if yes is the answer to 1, then there is no point in going further as have to get a Supervisor involved. If no post back please.

Please let us know if this solved your issue or if need further assistance.