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Firefox won't load at all: white window. How to fix this without losing my precious tabs?

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Sekhmet
Sekhmet
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Since I launched the Microsoft Office update, my Firefox browser is crashing and hasn't been able to load any page at all. I cant even access the toolbar, whenever I try to use it, a white page pops up. I'm attaching a screenshot of what I get.

Now, I work on this computer, and I'd rather not lose my tabs and stuff while repairing this if able...

I hope someone has a solution!

Since I launched the Microsoft Office update, my Firefox browser is crashing and hasn't been able to load any page at all. I cant even access the toolbar, whenever I try to use it, a white page pops up. I'm attaching a screenshot of what I get. Now, I work on this computer, and I'd rather not lose my tabs and stuff while repairing this if able... I hope someone has a solution!

All Replies (2)

Shadow110
Shadow110
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Hi, if not wanting to loose things then you should be doing this all the time : backup.

To be Checked and turned off unless needed for accessibility : Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.

No information came regarding your Extensions you are using, what version your talking about nor Video Card Driver information that could help us solve issues. so please tells us. Also what security software are you using ? Please consider turning on send info to Mozilla from with in Firefox before posting a question. This helps us help you.

SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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if you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: