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Cannot send messages

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Toad-Hall

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When trying to send an email, I receive the following error message: "An error occurred while sending mail: The mail server sent an incorrect greeting: cdptpa-cmomta03 cmsmtp ESMTP server temporarily not available AUP#O-1090." This has only recently occurred and I do not know how to resolve the problem. Please help.

When trying to send an email, I receive the following error message: "An error occurred while sending mail: The mail server sent an incorrect greeting: cdptpa-cmomta03 cmsmtp ESMTP server temporarily not available AUP#O-1090." This has only recently occurred and I do not know how to resolve the problem. Please help.

All Replies (1)

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Please post the following: In Thunderbird

  • Help > Troubleshooting Information
  • do not select checkbox to include account names
  • click on 'Copy text to clipboard' button
  • In this forum question, right click in a 'Post a Reply' text box and select 'Paste'
  • You can remove all info on fonts and printers, but nothing else.