Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Help! FF problem!!! Adds a /and space at end of url says it's not a valid site; buy button won't work in site; works in chrome; works in safe mode.

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

sslm
sslm
more options

On a particular site the following happens: -Looking at a product on the site, click the buy button, no response. Works if I open Firefox in safe mode. Works in Chrome at all times.

-When I type in the url, it automatically adds a / and a space after it; returns that the site is not valid. If I manually remove the space and /, it goes to the site okay. No problem on a different computer or browser.

On a particular site the following happens: -Looking at a product on the site, click the buy button, no response. Works if I open Firefox in safe mode. Works in Chrome at all times. -When I type in the url, it automatically adds a / and a space after it; returns that the site is not valid. If I manually remove the space and /, it goes to the site okay. No problem on a different computer or browser.

Modified by sslm

All Replies (3)

FredMcD
FredMcD
more options

A space cannot be used in a web address.

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 30.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

FredMcD
FredMcD
more options

sslm said

Works if I open Firefox in safe mode

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?