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Inbox displays messages, but I can't pick any of them.

  • 2 replies
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  • Last reply by GVAK

GVAK
GVAK
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I've been downloading all of my email out of AOL to Tbird (via POP3 because I'm getting out of AOL). I've been moving a lot. Like 70,000+, and moving them to local folders. But when I logged in today, all of my email in the inbox is grayed out. I can't pick any of them to open, move, copy... nothing. I suppose they could be ones I've already moved to a local folder (haven't done a search yet), but what could cause this and how do I correct it?

I've been downloading all of my email out of AOL to Tbird (via POP3 because I'm getting out of AOL). I've been moving a lot. Like 70,000+, and moving them to local folders. But when I logged in today, all of my email in the inbox is grayed out. I can't pick any of them to open, move, copy... nothing. I suppose they could be ones I've already moved to a local folder (haven't done a search yet), but what could cause this and how do I correct it?

All Replies (2)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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What happens if you start Thunderbird in safe mode? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

GVAK
GVAK Question owner
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I tried to do a repair on the INBOX, but I couldn't. At that point I not only closed Tbird, but also powered down the computer and restarted. Once I powered back up and got back into Tbird, I could then do a repair and was able to access the inbox files. All of the moving must have confused Tbird! If that didn't work, I was going to exit Tbird, rename the offending INBOX.MSF file to INBOX.OLD and let Tbird rebuild the index upon relaunch. Luckily I didn't have to do that. Problem resolved! Thanks for being there Wayne!