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Prompted to compact mailboxes to save 2 GB. Then incredibly slow for days, and lots of "Not Responding". (gmail)(win10)

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by Wayne Mery

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When I try reading an e-mail two strange things happen:

1. I read something like, downloading message 3 of 40,000. 2. When attempting to delete a message I'm informed briefly that I'm no longer connected, nothing happens, and then the message is deleted and I'm reconnected.

I tried uninstalling the application and then reinstalling it but the above behavior continued. The application is now so slow that I'm thinking of discontinuing using it.

What can I do to get back to "normal" performance?

When I try reading an e-mail two strange things happen: 1. I read something like, downloading message 3 of 40,000. 2. When attempting to delete a message I'm informed briefly that I'm no longer connected, nothing happens, and then the message is deleted and I'm reconnected. I tried uninstalling the application and then reinstalling it but the above behavior continued. The application is now so slow that I'm thinking of discontinuing using it. What can I do to get back to "normal" performance?

Modified by Wayne Mery

All Replies (4)

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Gmail account? And what do you see in tools > activity manager?

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When I look in the Task Manager, under Processes, I see Thunderbird (32 bit). It is using 367 MB of memory and either 0.2% CPU or 0% CPU depending upon whether it is responding or "Not responding." It is cycling between "Not responding" and the other state approximately every 2 seconds. The major CPU user is "Antimalware Service Executable" with roughly 415 MB utilization and the major use of Memory is MS Edge with 796 MB usage. My computer, a Dell Inspiron, has 16 GB memory.

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Yes, I have a Gmail account.

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There have been other gmail users reporting issues.

There are also other possible issues on windows, including antivirus. See https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems