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You should store profiles somewhere that if you have to reinstall windows and save data, it does not get erased.

  • 1 reply
  • 1 has this problem
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  • Last reply by Shadow110

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I lost all my bookmarks - Windows 10 sucks and all of a sudden was a black screen after login, even in safe mode. Tried numerous things to recover.

Storing data down in the windows app data area rots. I have all my Windows Explorer favorites but none of my firefox bookmarks following the re-install.

I lost all my bookmarks - Windows 10 sucks and all of a sudden was a black screen after login, even in safe mode. Tried numerous things to recover. Storing data down in the windows app data area rots. I have all my Windows Explorer favorites but none of my firefox bookmarks following the re-install.

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Hi, did you do a Win10 Refresh ? If you did you will find the Profile in C;\Windows.old If you formatted then they are gone.

Should not need to when the information is readily available :

fyi for the future :

Please let us know if this solved your issue or if need further assistance.