Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot turn on Always for Shockwave Flash on 8.1 windows pc

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

more options

Cookie jam game not working. I had a pop up said turn on Always under Add-ons to plug ins to Shockwave Flash i was suppose to be able to Choose Always.. mine showed Ask to Activate so i clicked on that then another screen popped up with some choices and Always is gray and i cannot Activate it. I am using an ASUS laptop 8.1 Windows computer..

can you help me

Cookie jam game not working. I had a pop up said turn on Always under Add-ons to plug ins to Shockwave Flash i was suppose to be able to Choose Always.. mine showed Ask to Activate so i clicked on that then another screen popped up with some choices and Always is gray and i cannot Activate it. I am using an ASUS laptop 8.1 Windows computer.. can you help me

Chosen solution

hi, you should update your flash player to the latest available version containing all the recent security fixes: https://get.adobe.com/flashplayer/ (uncheck all the optional offers)

Read this answer in context 👍 0

All Replies (3)

more options

Your Firefox reported that your Flash is version 25. The current version is 30, so probably you need to update. See: Flash Plugin - Keep it up to date and troubleshoot problems.

more options

Chosen Solution

hi, you should update your flash player to the latest available version containing all the recent security fixes: https://get.adobe.com/flashplayer/ (uncheck all the optional offers)

more options

Note that outdated Flash plugin versions are automatically set to "Ask to Activate" via the blocklist feature and can't be enabled permanently.