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Tbird locked up receiving messages. Terminated process (win7pro) restarted. All messages duplicated, can not get new messages from server

B Petic
B Petic
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Each time try to gen new messages - dialog box appears [redacted]@att.net busy

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Each time try to gen new messages - dialog box appears [redacted]@att.net busy ''[Personal information removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

Modified by Chris Ilias

Chosen solution

Hi T_Bird_51, If I understand correctly, after Thunderbird froze retrieving messages, your inbox is full of duplicate messages and you cannot retrieve messages.

First let's try something simple.

  1. Right-click on your Inbox and select Properties.
  2. Click on Repair Folder.

If the problem still occurs, we'll need some more info about your Thunderbird setup.

  1. Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
  2. Go to https://pastebin.mozilla.org/ and go to Edit > Paste to paste the info from your Troubleshooting Information page.
  3. In Firefox, click on the three dots to the right of the address, and select Copy Link.
  4. Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.
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All Replies (1)

Chris Ilias
Chris Ilias
  • Moderator
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Chosen Solution

Hi T_Bird_51, If I understand correctly, after Thunderbird froze retrieving messages, your inbox is full of duplicate messages and you cannot retrieve messages.

First let's try something simple.

  1. Right-click on your Inbox and select Properties.
  2. Click on Repair Folder.

If the problem still occurs, we'll need some more info about your Thunderbird setup.

  1. Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
  2. Go to https://pastebin.mozilla.org/ and go to Edit > Paste to paste the info from your Troubleshooting Information page.
  3. In Firefox, click on the three dots to the right of the address, and select Copy Link.
  4. Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.