Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla does not recognize .edoc file type.When opening it from e-mail it is converting it to compressed file and when opening it converts .edoc to .zip file

  • 4 replies
  • 1 has this problem
  • 9 views
  • Last reply by Lindita

more options

Mozilla does not opens .edoc files. It converts them to compressed file and even when opening with edoc reader it converts edoc to edoc.zip Also I cannot change assotiation for edoc, because it does not open like edoc but compressed file. And in assotiation window I cannot add edoc. That has changed after latest updates. Those who had assotiation before, opens correctly, but for new users, we canot find the way...

Mozilla does not opens .edoc files. It converts them to compressed file and even when opening with edoc reader it converts edoc to edoc.zip Also I cannot change assotiation for edoc, because it does not open like edoc but compressed file. And in assotiation window I cannot add edoc. That has changed after latest updates. Those who had assotiation before, opens correctly, but for new users, we canot find the way...

All Replies (4)

more options

Mozilla/Firefox won't open unknown file attributes unless it supports it or the software your getting the file install a extension or running software on your computer to recognize and open edoc files.

more options

Hi, please test with Hardware Acceleration turned off :

With no Extension information supplied please go into add-ons and disable everything. Test to see what happens. If getting the download ok with no Extension name change then Re enable 1 at a time, & restart Firefox from the 3 Bar Menu --> Exit each time. then Re-start each extension till you find which one one which group is the issue.

You can also test but does not take away from the above Testing : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

more options

Not a recognized format unless you have an application installed that sets the Registry keys for the file association so that Firefox knows how to handle that file extension automatically.

https://file.org/extension/edoc

See the second paragraph: "It is possible that some .edoc files are just simple .doc files that are digitally signed. Users can open the .edoc files using Microsoft Word and save it as a new file in a more common file format. Users can also use Notepad or .pdf reader programs to open the said files and export it to other file types. EDOC files sometimes contain one or more kinds of files so scanning them first before opening should be a precursor.

more options

I have an application installed for opening edoc. When add ons turn off, nothing changes.