Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird stop collecting new emails

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cocopooh

cocopooh
cocopooh
more options

3 days ago Thunderbird stopped collecting new emails from Exede. It says "no new emails", but I know for sure there are at least 10 new emails. I also collect emails from my gmail email account using Thunderbird which works just fine. I have not made any changes and it just stopped working. After 3 days, I started researching for a solution. I tried starting Windows in safe more with network only which did not work. Also tried with all add-ons disabled in Thunderbird which also did not solve the issue. After all that, I uninstalled and reinstalled Thunderbird, now I have V. 60 and still did not fix the issue. Need help, please. Oh, I have Windows 7.

3 days ago Thunderbird stopped collecting new emails from Exede. It says "no new emails", but I know for sure there are at least 10 new emails. I also collect emails from my gmail email account using Thunderbird which works just fine. I have not made any changes and it just stopped working. After 3 days, I started researching for a solution. I tried starting Windows in safe more with network only which did not work. Also tried with all add-ons disabled in Thunderbird which also did not solve the issue. After all that, I uninstalled and reinstalled Thunderbird, now I have V. 60 and still did not fix the issue. Need help, please. Oh, I have Windows 7.

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

There's probably a corrupted message in the Exede Inbox or Spam folder that is blocking new messages from being downloaded to TB, so I suggest you access the account through webmail and move or delete recent messages until normal downloading resumes.

https://support.mozilla.org/en-US/questions/1195919

cocopooh
cocopooh Question owner
more options

Sorry, forgot to mention that I already emptied all folders for Exede web mail folders including inbox folder. I just checked again and they are still all empty. There are 12 new emails in inbox came in between yesterday and today.