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i have random Firefox crashes

  • 5 replies
  • 1 has this problem
  • 7 views
  • Last reply by SatX

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random firefox crashes on windows 10 x64 i7 processor 16Go ram

random firefox crashes on windows 10 x64 i7 processor 16Go ram

All Replies (5)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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bp-5d1ed241-5852-4e86-a003-74e170180916

bp-789bf0fa-d48a-4205-a71d-987c20180916

bp-e47b2cf9-f193-4f06-a3cf-9d40f0180916

bp-a0dbdf44-4c68-4ad0-8d99-49a3c0180916

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Crash Reason : huge_dalloc | js::gc::Arena::finalize<T>

Is not so easy to pin down but there are some errors in your Video Card Drivers, not many but possibly enough : adapterDescription: NVIDIA GeForce GTX 660 Ti driverDate: 9-5-2018 u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'default'}],

u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'broken', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'broken', u'message': u'Failed to render sanity test', u'type': u'env'}], u'name': u'ADVANCED_LAYERS'}]}

Hi, you would have to find Device Manager by search in WIn10 to find if your actually running your proper drivers or running Microsoft installed drivers :

Suggest downloading a full version installer for your card and uninstall, reinstall : https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Let us know if that works or not.

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There was something on app updates in a previous bug report on this issue /show_bug.cgi?id=711794 7yrs ago

Have you done anything with Windows 10 fonts ?

Please disable : Adblock Plus 3.3.1

Move to uBlock Origin to test if it is above. https://addons.mozilla.org/en-CA/firefox/addon/ublock-origin/

Have you installed anything before this issue started ? Please scan just to make sure : https://www.malwarebytes.com/

Please Open MS Settings --> System --> About and make sure your running version 1803 If you are not please update as you will need 1803 installed to go to the next version to be release in October. https://www.microsoft.com/en-us/software-download/windows10

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ok i feel dumb for not checking ... thanks it was probably my win10 version, annyways i followed all of your steps and didn't have any crashes for now :D i'll probably post here in a few days to tell you how it holds.