Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I clicked on something about tuning up and lost an app i want

more options

refresh firefox i think it was. I had a you tube to mp3 converter that worked, and now I can't find it any more. firefox deleted it when i clicked on i think it was refresh.

refresh firefox i think it was. I had a you tube to mp3 converter that worked, and now I can't find it any more. firefox deleted it when i clicked on i think it was refresh.

All Replies (1)

more options

Hi drakekoefoed, I think the tune-up was a Refresh, as described in this article: Refresh Firefox - reset add-ons and settings.

Assuming that is what happened, your old Firefox profile folder is on your desktop inside a folder named Old Firefox Data -- can you find that?

Assuming you have Old Firefox Data, double-click into that and then into your old profile folder. Resize the Windows Explorer window so you can see Firefox behind it. Then drag extensions.json over to Firefox and drop it into the web content area to view its contents. After a few moments, Firefox will display a structured view of the file. If you use Find (Ctrl+f) to look for MP3, you should be able to find the name of the missing add-on and then relocate it on the Add-ons site.