Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem playing videos

  • 18 replies
  • 1 has this problem
  • 718 views
  • Last reply by McCoy

more options

This is a link to my university video courses: http://video.tau.ac.il/index.php?option=com_videos&view=video&id=14444&Itemid=53&lang=he when I enter a video I get the following error message: "Error loading player: No playable sources found". when I enter the web console I can see the following error message: "Cannot play media. No decoders for requested formats: application/vnd.apple.mpegurl". I disabled all of my add-ons/plugins and the video still doesn't play. what can I do? in chrome I can see the videos but I want to use firefox. Thank you in advance

This is a link to my university video courses: http://video.tau.ac.il/index.php?option=com_videos&view=video&id=14444&Itemid=53&lang=he when I enter a video I get the following error message: "Error loading player: No playable sources found". when I enter the web console I can see the following error message: "Cannot play media. No decoders for requested formats: application/vnd.apple.mpegurl". I disabled all of my add-ons/plugins and the video still doesn't play. what can I do? in chrome I can see the videos but I want to use firefox. Thank you in advance

Modified by cellularplaya

Chosen solution

cellularplaya said

the problem is still happening and the shield icon doesn't appear. any more ideas that might help me solve the problem?

Maybe try this :

3-bar menu => Options => General

Scroll down to "Digital Rights Management (DRM) Content"

Make sure that "Play DRM-controlled content" is checked.


Another thing to try :

3-bar menu => Add-ons => plugins

Make sure that "Shockwave Flash" is set to "Always Activate".

(assuming that you have Adobe Flash installed on your system)

Read this answer in context 👍 1

All Replies (18)

more options

The website requires one to log in. Have you contacted their support?

more options

so far not, it's holiday now and its hard to get them. any chance I can solve the issue on my side?

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

more options

the problem is still happening and the shield icon doesn't appear. any more ideas that might help me solve the problem?

more options

Chosen Solution

cellularplaya said

the problem is still happening and the shield icon doesn't appear. any more ideas that might help me solve the problem?

Maybe try this :

3-bar menu => Options => General

Scroll down to "Digital Rights Management (DRM) Content"

Make sure that "Play DRM-controlled content" is checked.


Another thing to try :

3-bar menu => Add-ons => plugins

Make sure that "Shockwave Flash" is set to "Always Activate".

(assuming that you have Adobe Flash installed on your system)

more options

If that is the only content type that is available then you may be out of luck with Firefox.

For this MIME type you may have to use another browser.

more options

McCoy said

cellularplaya said
the problem is still happening and the shield icon doesn't appear. any more ideas that might help me solve the problem?

Maybe try this :

3-bar menu => Options => General

Scroll down to "Digital Rights Management (DRM) Content"

Make sure that "Play DRM-controlled content" is checked.


Another thing to try :

3-bar menu => Add-ons => plugins

Make sure that "Shockwave Flash" is set to "Always Activate".

(assuming that you have Adobe Flash installed on your system)

Well apparently the flash was disabled because in was vulnerable. so I updated it to the last version and activate it and the problem solved. thank you very much!

more options

cellularplaya said

Well apparently the flash was disabled because in was vulnerable. so I updated it to the last version and activate it and the problem solved.

Well done, you - I'm glad that you can follow your courses  !

more options

can you please help me with the relate matter ?

https://support.mozilla.org/en-US/questions/1234978

more options

cellularplaya said

can you please help me with the relate matter ? https://support.mozilla.org/en-US/questions/1234978

This is what you posted in that closed thread :

"Now, after I managed to see the videos I'm trying to set the following command in the web console in order to watch the video faster:

theVideo.playbackRate = 2

but I get the following error message:

"TypeError: theVideo is null[Learn More]"

and this is the link to the learn more: https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Errors/Unexpected_type

so, any idea how to increase the playback rate of the video whilst watching it in firefox?

Thank you in advance "

Modified by McCoy

more options

yes, any idea?

more options

cellularplaya said

yes, any idea?

I've called for help .......

more options
more options

ohh thanks, but none of them worked cause they're good for html5 videos and I deal with flash videos

more options

cellularplaya said

ohh thanks, but none of them worked cause they're good for html5 videos and I deal with flash videos

My bad (sorry ..... )

I am sooo glad that I called for help ....

more options

....... and I'm back.

Fellow contributor jscher2000 told me in a private message :

" I don't think it's a question for Mozilla Support. The video plays. It just doesn't have a speed control, which is a feature controlled by the player (SWF file), not by the browser."


And I found this :

https://smallbusiness.chron.com/speed-up-video-playback-adobe-flash-player-78580.html

Does that help  ?

more options

McCoy said

....... and I'm back. Fellow contributor jscher2000 told me in a private message : " I don't think it's a question for Mozilla Support. The video plays. It just doesn't have a speed control, which is a feature controlled by the player (SWF file), not by the browser."

And I found this :

https://smallbusiness.chron.com/speed-up-video-playback-adobe-flash-player-78580.html

Does that help  ?

yes, I also think that the question related to Adobe, Thank you very much anyway for the help

more options

cellularplaya said

Thank you very much anyway for the help

My pleasure - good luck with your studies  !