Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by richkane

more options

My Firefox on my new Mac keeps crashing every time I try to attach a PDF file to an email or upload a photo to Facebook. Every time, whenever I try to use the uploader. Not a Mac problem.

I can't submit a crash report because there are no crash reports to produce. I don't want to have to go back to Chrome but I guess I might have to.

My Firefox on my new Mac keeps crashing every time I try to attach a PDF file to an email or upload a photo to Facebook. Every time, whenever I try to use the uploader. Not a Mac problem. I can't submit a crash report because there are no crash reports to produce. I don't want to have to go back to Chrome but I guess I might have to.

Chosen solution

hi, that's a known problem with the macos mojave update unfortunately. mozilla's developers are working on a fix for firefox and that should be ready in the next couple of days.

Read this answer in context 👍 1

All Replies (6)

more options

Chosen Solution

hi, that's a known problem with the macos mojave update unfortunately. mozilla's developers are working on a fix for firefox and that should be ready in the next couple of days.

more options

Thanks so much. So, by the end of the week it should be fixed?

more options

yes, a firefox 62.0.3 update with a fix is in the making

more options

the update is now generally available. could you retest in firefox 62.0.3 to see if the problem was addressed in your case as well?

more options

For more information about updating Firefox, see this article: Update Firefox to the latest release

more options

Thanks, it seems to be fixed now after the update today.