Cannot send emails - checked server settings - turned off antivirus - pls help
Alert message:
An error occurred while sending mail. The mail server responded: 5.7.1 <97-80-122-3.dhcp.oxfr.ma.charter.com[97.80.122.3]>: Client host rejected: Access denied.
Please check the message recipient "janesmith@gmail.com" and try again.
I've called my email provider. I've looked up articles. No luck.
Thanks so much - John
Alert message:
An error occurred while sending mail. The mail server responded:
5.7.1 <97-80-122-3.dhcp.oxfr.ma.charter.com[97.80.122.3]>: Client host rejected: Access denied.
Please check the message recipient "janesmith@gmail.com" and try again.
I've called my email provider. I've looked up articles. No luck.
Thanks so much - John
Chosen solution
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
All Replies (1)
Chosen Solution
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?