Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't retrieve mail. Error: Cannot connect to server; the connection was refused

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by christ1

more options

I'm new to Thunderbird. Yesterday it worked fine but today I get an error and can't retrieve any mail. I have TorBirdy and Enigmail addons and no other addons. I have a VPN and am on linux but no other firewalls or antivirus programs. I have two different email accounts on Thunderbird utilizing different servers and both get the same error.

Any help would be much appreciated.

Thank you!

I'm new to Thunderbird. Yesterday it worked fine but today I get an error and can't retrieve any mail. I have TorBirdy and Enigmail addons and no other addons. I have a VPN and am on linux but no other firewalls or antivirus programs. I have two different email accounts on Thunderbird utilizing different servers and both get the same error. Any help would be much appreciated. Thank you!

All Replies (5)

more options

I should have also mentioned that I have tried disconnecting the VPN and the error continued.

more options

Did you check with your email provider whether they have a problem?

more options

christ1 said

Did you check with your email provider whether they have a problem?

I did and they're both fine.

more options

I've tried starting Thunderbird in safe mode to no avail. As far as I know my distro doesn't have a safe mode to try but I haven't installed anything in the last day or so. I don't have a Windows machine to try safe made on.

more options