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Version 63.00 constantly crashes

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

Josef57
Josef57
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Hello,

Running windows 10 64bit pro. Just updated new version of Firefox update v.63 64bit but constantly crashes. Tried to fresh install it but keeps crashing, never opens. Reverted back to version 62.0 and disabled the updates. I would always like to use the updated versions, but this time it will not even open, crashes each time. Uninstalled in safe mode and reinstalled v.63 but still crashes. Any help would be greatly appreciated as Firefox is my default browser for years and want to be on the safe side to keep it updated.

Thank you kindly.

Joseph

Hello, Running windows 10 64bit pro. Just updated new version of Firefox update v.63 64bit but constantly crashes. Tried to fresh install it but keeps crashing, never opens. Reverted back to version 62.0 and disabled the updates. I would always like to use the updated versions, but this time it will not even open, crashes each time. Uninstalled in safe mode and reinstalled v.63 but still crashes. Any help would be greatly appreciated as Firefox is my default browser for years and want to be on the safe side to keep it updated. Thank you kindly. Joseph

All Replies (3)

WestEnd
WestEnd
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You might want to uninstall FF completely and delete the Mozilla folder and then restart and reinstall to see if the problem was firefox or something else.

Josef57
Josef57 Question owner
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Thank you for your post. I have tried your advise as well. Still, after fresh install, just a crash windows open each time.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.