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can't permenantly delete window "opening firefox installer exe"when opening thunderbird

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by Wayne Mery

becaffegan
becaffegan
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I opened Thunderbird, message came up saying updates being installed, after this every time I open Thunderbird, I get window "opening Firefox installer .exe" I can dcancel this box, however every time I open Thunderbird, the same window comes up, How can I eliminate this for good? Ed

I opened Thunderbird, message came up saying updates being installed, after this every time I open Thunderbird, I get window "opening Firefox installer .exe" I can dcancel this box, however every time I open Thunderbird, the same window comes up, How can I eliminate this for good? Ed

Chosen solution

could you post a screen shot of what you are seeing?

Do you have Firefox installed? (I am wondering if Thunderbird is borrowing a Firefox component and not renaming it.)

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All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Chosen Solution

could you post a screen shot of what you are seeing?

Do you have Firefox installed? (I am wondering if Thunderbird is borrowing a Firefox component and not renaming it.)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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see https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem