Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't send email messages as of this AM.

jhwallacejr
jhwallacejr
more options

I receive this message, "An error occurred while sending mail: Unable to establish a secure link with Outgoing server (SMTP) mail.twc.com using STARTTLS since it doesn't advertise that feature. Switch off STARTTLS for that server or contact your service provider" However, my SMTP setting is for SSL/TLS and not STARTTLS.

How do I fix this????

I receive this message, "An error occurred while sending mail: Unable to establish a secure link with Outgoing server (SMTP) mail.twc.com using STARTTLS since it doesn't advertise that feature. Switch off STARTTLS for that server or contact your service provider" However, my SMTP setting is for SSL/TLS and not STARTTLS. How do I fix this????
Attached screenshots

Chosen solution

What about the other SMTP server which exists in your settings?

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

Read this answer in context 👍 0

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

What about the other SMTP server which exists in your settings?

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

Modified by christ1

jhwallacejr
jhwallacejr Question owner
more options

Thank you!!!!!!!!!!!!