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Having problems with Comcast and Thunderbird working together. Haven't gotten messages since 11/12/18 ...

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by sfhowes

SherylP
SherylP
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Comcast states the problem is not on their end, as I'm able to see my messages on their website. I deleted password to Thunderbird and it never prompted me for a new password? HELP! Comcast/Xfinity insists its your service that is having challenges. Please help! LOVE Mozilla and Thunderbird and don't want to access emails via Xfinity.

Comcast states the problem is not on their end, as I'm able to see my messages on their website. I deleted password to Thunderbird and it never prompted me for a new password? HELP! Comcast/Xfinity insists its your service that is having challenges. Please help! LOVE Mozilla and Thunderbird and don't want to access emails via Xfinity.

All Replies (2)

user01229325
user01229325
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A few details There is no password to Thunderbird. When your email provider asks for one you either enter it or Thunderbird will enter it if you told Thunderbird to remember it.

Thunderbird is email client software running on your computer. It is not a service.

Go to the Help Menu in Thunderbird and click Troubleshooting Information. Click Copy to Clipboard. Come back to the forum and paste that info into a reply box.

sfhowes
sfhowes
  • Top 10 Contributor
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You might have a corrupted message that is blocking the download of newer messages to TB. Access the account through webmail and delete Inbox and Junk/Spam messages starting from around 11/12 and going forward, until downloading to TB resumes.