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problem with one email address - crashes @ _chkstk | BuildTextRunsScanner::SetupBreakSinksForTextRun

  • 9 replies
  • 1 has this problem
  • 5 views
  • Last reply by Wayne Mery

KR
KR
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Hello, The problem is that when you enter into one email and try to respond to it, Thunderbird automatically closes and pops up the window to send the problem to mozilla. This happens only with one recipient. Has anyone an idea what this can be caused?

Details of the error: AdapterDeviceID: 0x0000 AdapterSubsysID: 00000000 AdapterVendorID: 0x0000 Add-ons:% 7Be2fda1a4-762b-4020-b5ad-a41df1933103% 7D: 6.2.3,% 7B972ce4c6-7e08-4474-a285-3208198ce6fd% 7D: 60.3.0 AvailablePageFile: 45995708416 AvailablePhysicalMemory: 38286766080 AvailableVirtualMemory: 3497971712 BIOS_Manufacturer: Microsoft Corporation BlockedDllList:

https://crash-stats.mozilla.com/report/index/5d2eb2d3-d73d-4566-a4de-96fd70181108

Hello, The problem is that when you enter into one email and try to respond to it, Thunderbird automatically closes and pops up the window to send the problem to mozilla. This happens only with one recipient. Has anyone an idea what this can be caused? Details of the error: AdapterDeviceID: 0x0000 AdapterSubsysID: 00000000 AdapterVendorID: 0x0000 Add-ons:% 7Be2fda1a4-762b-4020-b5ad-a41df1933103% 7D: 6.2.3,% 7B972ce4c6-7e08-4474-a285-3208198ce6fd% 7D: 60.3.0 AvailablePageFile: 45995708416 AvailablePhysicalMemory: 38286766080 AvailableVirtualMemory: 3497971712 BIOS_Manufacturer: Microsoft Corporation BlockedDllList: https://crash-stats.mozilla.com/report/index/5d2eb2d3-d73d-4566-a4de-96fd70181108

Modified by Wayne Mery

All Replies (9)

Toad-Hall
Toad-Hall
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Is that email a reply to an ongoing conversation which has a lot of replies between you and the sender? If yes, how many emails are in the thread of that conversation?

Wayne Mery
Wayne Mery
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Are you able to share this email?

KR
KR Question owner
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I can only provide a photo of this email

Wayne Mery
Wayne Mery
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Thanks.

We would likely need a sample for a developer to have a chance at fixing this. Can you sanitize one of your examples, that would still crash, to be shared?

Toad-Hall
Toad-Hall
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Info from image. Vertical scrollbar on right only shows about one fifteenth (approx) of content. Blue line on left shows replies in this email.

It is possible this email has been used as reply on several occasions and contains all other replies within the email.

It would be helpful if you could save the email to your desktop as a .eml or .txt file which you could edit out email addresses (right click on email in list and use the 'Save as' option) and then attach the file in this bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1461124

The 'Attach file' is located at the top of the conversation below the 'Details' section.

KR
KR Question owner
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SOME I CAN NOT ACCESS EMAIL BECAUSE IT IS A CORRESPONDENEMENT

Wayne Mery
Wayne Mery
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k.radoch said

SOME I CAN NOT ACCESS EMAIL BECAUSE IT IS A CORRESPONDENEMENT

Sorry, I don't understand what this means.

KR
KR Question owner
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I can not share this email because it is company correspondence and confidential data is contained there

Wayne Mery
Wayne Mery
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Can you replace sensitive text with XXXX ?