Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can not get foxfire to load web browser, but do see the file in the task manager. Also, internet explorer does work.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Jkor
Jkor
more options

I can see the file that I tried to start in the task manager. I have no problem using internet explore. Firefox is my default browser. John

I can see the file that I tried to start in the task manager. I have no problem using internet explore. Firefox is my default browser. John

All Replies (3)

FredMcD
FredMcD
more options

Are you saying that Firefox does not start?

Please explain the problem in detail. What happens? What is the exact error messages?

Jkor
Jkor Question owner
more options

Hello, I try to start Firefox and it looks like it is starting to load, but the browser never does appear. I receive NO error messages. When I go into Task Manager I see the .exe file running/using CPU power, but nothing will pop up on the screen. I have just been ending the task and having to use internet explore. I have download Firefox again and installed, but this will not fix the problem.

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf files.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data
    \Mozilla\Firefox\Profiles\

Search for the above files. Then rename or delete them. Restart Firefox.