Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot sign in to get new emails.

  • 1 reply
  • 1 has this problem
  • 22 views
  • Last reply by sfhowes

more options

On December 12 I was able to get emails. On December 13, I got an error message. "Sending of user name did not succeed. Mail server mail.comcast.net responded: Plaintext authentication disallowed on non-secure (SSL/TLS connections." After closing that message, I got another one: "Login to server mail.comcast.net failed." Choices were Retry, Enter new password, and cancel. Tried entering new password, but got the original error message again. What is going on and how can I retrieve the emails that are missing. One more thing: I had version 52.9 when this happened, and updated to 6.0 but still get the same response messages.

On December 12 I was able to get emails. On December 13, I got an error message. "Sending of user name did not succeed. Mail server mail.comcast.net responded: Plaintext authentication disallowed on non-secure (SSL/TLS connections." After closing that message, I got another one: "Login to server mail.comcast.net failed." Choices were Retry, Enter new password, and cancel. Tried entering new password, but got the original error message again. What is going on and how can I retrieve the emails that are missing. One more thing: I had version 52.9 when this happened, and updated to 6.0 but still get the same response messages.

All Replies (1)