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Migrating from windows 7 to windows 10 and cannot get my emails to load, just shows like a new installation.

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  • Last reply by Toad-Hall

TheCostElc
TheCostElc
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Being using Thunderbird for quite a number of years now but only now have I run into an issue with a windows 10 machine, that I got for Christmas.

Thunderbird is working fine on the old windows 7 machine but that machine is slowly dying a death and I need to move to the new machine. Copied all the folders to the usb key (from %APPDATA%\Profiles\7...profile). Then on the new machine, copied the contents into the profile folder there and Thunderbird does not "see" the data, just jumps into account creation.

Tried everything at "http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird#Create_a_new_profile_and_copy_the_old_one_over_it" and still Thunderbird does not see the accounts I am trying to copy over.

Any ideas? I have used the profile manager to delete all profiles. Deleted the profile.ini and then start Thunderbird to create a new profile.ini and profile folder. Copied all the info on the USB key to that new folder (the contents and not the actual folder), and still it does not show my email accounts, just automatically start the add a new account wizard. Spent a couple of hours on this and the brain is just not figuring it out.

Thanks TheCostElc

Being using Thunderbird for quite a number of years now but only now have I run into an issue with a windows 10 machine, that I got for Christmas. Thunderbird is working fine on the old windows 7 machine but that machine is slowly dying a death and I need to move to the new machine. Copied all the folders to the usb key (from %APPDATA%\Profiles\7...profile). Then on the new machine, copied the contents into the profile folder there and Thunderbird does not "see" the data, just jumps into account creation. Tried everything at "http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird#Create_a_new_profile_and_copy_the_old_one_over_it" and still Thunderbird does not see the accounts I am trying to copy over. Any ideas? I have used the profile manager to delete all profiles. Deleted the profile.ini and then start Thunderbird to create a new profile.ini and profile folder. Copied all the info on the USB key to that new folder (the contents and not the actual folder), and still it does not show my email accounts, just automatically start the add a new account wizard. Spent a couple of hours on this and the brain is just not figuring it out. Thanks TheCostElc

Chosen solution

https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

Please note that Thunderbird must not be running otherwise nothing will be copied over. You cannot write to a file or folder that is in use.

Profile info is here: C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\

Copy the 'Thunderbird' folder as it contains everything.

On new computer. C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\ Delete the 'Thunderbird' folder.

Then paste the backup 'Thunderbird' folder which you copied from old computer into the 'Roaming' folder, so replacing the default with the old used profile info.

Start Thunderbird.

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Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Chosen Solution

https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

Please note that Thunderbird must not be running otherwise nothing will be copied over. You cannot write to a file or folder that is in use.

Profile info is here: C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\

Copy the 'Thunderbird' folder as it contains everything.

On new computer. C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\ Delete the 'Thunderbird' folder.

Then paste the backup 'Thunderbird' folder which you copied from old computer into the 'Roaming' folder, so replacing the default with the old used profile info.

Start Thunderbird.